NyamTechs

NyamTechs

Sectors

Iram's foundation can serve lines of business other than hotels. Today only hospitality runs, as a demo; the other sectors are under study.

Action and reading

Act

An agent calls tools: it can check a schedule, work out a deadline from written rules, create a request or transfer a call. Anything that must be exact comes from the software, not from the model's memory.

Read

Across hundreds of pages, an agent can find the relevant passages and answer by citing the article and the page. This document search, often called RAG, is useful for specifications and contracts, and much less for a hotel, whose information fits in a few pages. At NyamTechs it is not in service yet: a test bench on public files is being prepared.

Hand over

In every line of business, the agent prepares and a person decides; as soon as a request falls outside its scope, it alerts the team.

In demo

Hospitality

Iram answers a hotel's guests on the phone and on the website chat, in Darija, Arabic, French and English.

  • Check availability, quote the recommended rate and book after the guest's "yes".
  • Depending on the plan, offer the extras the hotel has chosen: transfer, excursion, meal.
  • Alert the front desk when a request goes beyond its role; staff take over in the console.

See the Iram page

Under study

Inbound tourism

An inbound travel agency receives requests in several languages, and each tour involves a driver, a camp and a guide who each work separately.

  • Answer each traveller in their language, with the places available by date.
  • Prepare a quote that combines several services, with a deposit request.
  • Send the job sheet to the driver, the camp and the guide, then a reminder to the traveller the day before.

Under study · reading bench on public files in preparation

Tenders

A company that answers public or private tenders (construction, engineering, IT services, suppliers) reads files running to dozens of pages, then tracks short contract deadlines, often in a spreadsheet.

  • Pick out from a file the required qualifications, documents, bond and dates, then answer the team's questions citing the article and the page.
  • Keep each contract's schedule from the service orders, and warn the team before a deadline closes.
  • Prepare standard letters (formal objections, extension requests), which the company reviews and signs.

Under study

Real estate

An agency or a developer loses enquiries when the adviser is out on a viewing or the office is closed.

  • Qualify the enquiry (property type, neighbourhood, budget) and offer a viewing slot.
  • Answer questions about a development from its documents (brochure, specifications, co-ownership rules), with the page cited.

Under study · nothing before the CNDP authorisation for health data

Clinics and practices

In a medical practice, one person handles the phone, the front desk and the paperwork; while they are with a patient, calls wait.

  • Book, move and send reminders for appointments, by phone and on the website.
  • Answer practical questions (opening hours, access, preparing for a test), without ever giving medical advice.

Under study

Business services

Clients of an accounting firm, an engineering firm or a car rental agency often ask the same questions, about their file, their documents or a price.

  • Accounting firm: give the list of documents for each type of file and send deadline reminders by email, with no tax advice.
  • Car rental: answer on price and availability, then prepare a quote; keys, licence and deposit stay at the counter.
  • Engineering firm: answer clients' questions about the progress of a file and chase pending documents or approvals.

Method

Each new line of business goes through three stages, and a stage starts only once the previous one has met its written criteria.

Study

Interviews with people who work in the field, and criteria set in advance, to decide whether to go ahead.

Trial

The agent is dry-run on fictitious or public data, then put through a test bench.

Go-live

Once the Law 09-08 formalities are completed with the client, NyamTechs installs the agent remotely and tracks its results.

An agent for another field

Describe your business and your documents: we will tell you what already exists and what remains to be built.

Write to NyamTechs